Frequently Asked Questions

Everything international buyers ask about custom printed boxes, sampling, certification and shipping.

Custom Packaging, Answered

Q: What customization options do you offer?

Size, color, style, board type, printing, surface finishing, inner linings and structure are all customizable. Commission a local designer for artwork, then print it onto our free paper box templates.

Q: What is your minimum order quantity (MOQ)?

Our standard MOQ is 1,000 pieces. We keep flexible MOQs for sampling and bulk production so you can validate a design before scaling.

Q: Can I get a sample before bulk production?

Yes. Pre-production samples are available for USD 150–300 including shipping, so you can check material, structure and print quality first.

Q: What are your typical lead times?

Usually 1–2 weeks from artwork confirmation, depending on order quantity and finishing complexity.

Q: Which payment methods do you accept?

We accept 30–50% T/T deposit with the balance before shipment, and PayPal for smaller orders.

Q: How do you ship orders?

By sea, air, or express (UPS, TNT, DHL, FedEx). We handle export documentation and double-wall corrugated cartons or pallets for safe transit.

Q: What certifications do you hold?

Products are manufactured to ISO 9001, ISO 14001, SGS and BV standards. FSC-certified paper, recyclable design and UV coating over plastic lamination are available for sustainable programs.

Q: How do I get an accurate quotation?

Send us your artwork and, ideally, a sample box — the sample box helps most. Email ken@tianrongpack.com and we typically reply within 24 hours with a tailored solution and quote.

Q: Do you provide free dieline templates?

Yes. We supply free structural dieline templates for common box styles so you can place your artwork directly and speed up prepress.

Still have questions? Contact us